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Customer Care

When you need us, we’re here for you. Learn about warranties and returns, and how to submit a claim.

SUBMIT A CLAIM

Blue Ribbon Millwork is committed to providing high quality, robust packaging to protect your order. However, damage does happen from time to time in transit. Upon receiving your order, we recommend checking to ensure it has not encountered any unexpected damage in transit. If you do require replacements, please click the button below to Submit a Claim. If you include each SKU and corresponding photo of the damage, we will work with the manufacturer to replace the part or cabinet that has been damaged.

WARRANTIES

At Blue Ribbon Millwork, we stand behind our products, offering a limited lifetime warranty. If you have a warranty claim, please email info@blueribbonmillwork.ca with a detailed description and pictures of the defects you are experiencing with our products. Within 72 hours (or three business days) upon receiving your email, we will let you know our decision to repair or replace the defective product. blueribbonmillwork.ca will be responsible for all shipping and handling fees if a valid claim is approved. Please review our terms for more details on your product’s warranty.

RETURNS

Because all of our cabinets and parts are built to order and manufactured specifically for each customer's order, we are unable to accept returns on any products we sell. Please review our complete terms for more details on your product’s warranty.

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